the status in a society or group. Distinguish are formal also the informal status. Formal it is defined by a post, an official rank. For example, the professor or the winner of competition? The best by a trade?; The informal? Personal qualities of the person and a recognition people of these qualities. If the established group status corresponds to expectations of the person, the person recognises group norms and behaves according to them if is not present, between the person and group there is a conflict role a role. It is a way or model of behaviour of the person in this or that situation. Each member of group carries out certain roles which depend on its status. Complexity of management of organizational behaviour here consists that in a life people simultaneously carry out some roles. The person at the same time can be the head subordinated, a companion, the parent etc. In each role from it expect certain behaviour. When the member of group does not justify group expectations, there is a role conflict. There are different role conflicts:
1. The conflict the person - a role. It arises when the role requirement breaks the basic values ​​of the individual or its requirement. For example, the person can leave group if its representations about morals or justice disperse from group opinion.
2. The conflict in a role. Such conflict appears when the person appears as though between the devil and the deep sea. On the one hand, for example, the head of group on office hierarchy belongs to the heads and should behave according to position; with another, it the member of group also wishes to keep with it friendly relations.
3. The conflict between roles. In its basis contradictions between expectations from those roles which are carried out by the person lie. In particular, the rallied group which purposes do not coincide with the purposes of the formal organisation, can become the reason of the interrole conflict for its members.
Researches show what to avoid role conflicts difficultly. However it is possible to minimise their negative influence on new groups. For this purpose it is necessary to know the reasons of occurrence of contradictions and in due time to interfere with process of their development. Norms. It is accepted to understand the conventional standards which have developed in group as a result of long interaction of its members as group norms. Unlike role expectations which are turned to separate people, norms are turned at once to all members of group. Both formal, and informal groups can have various hand-written or unwritten norms. One of them are formalized in various written documents. Others officially do not appear, nevertheless become known to all members of group. And though they have informal character, their influence on mutual relations in group and efficiency of its work often appears more strongly written norms.
The basic norms can be reduced to ...
