ign="justify"> emergency: noun. something that requires immediate attention; urgent matter call: telephone call (in this conversation) deliver: to send the order to the address connect: to transfer the telephone call sure: It s Ok with me. resume: to pick up the phone again Idioms and Idiomatic Phrases put someone on hold: idiomatic phrase. Ask someone on the phone to wait regarding what? About what? go ahead: You have my permission from me; please do so. on the phone: to be at the end of the line of the telephone; to pick up the phone to speak to the caller You welcome: After someone says: Thank you. you respond with this phrase: You welcome raquo ;. It means: It is my pleasure. Grammar: Is it possible to + verb in the infinitive form ? This question means: Is there a chance for me to + verb in the infinitive form? Raquo;. Example: Is it possible to see the manager? This sentence means: Is there a chance for me to see the manager? Is he available to see me? d) Telephone English - Important Phrases Operator: Hello, Frank and Brothers, How can I help you? Peter: This is Peter Jackson. Can I have extension +3421? Operator: Certainly, hold on a minute, I ll put you through ... Frank: Bob Peterson s office, Frank speaking. Peter: This is Peter Jackson calling, is Bob in? Frank: I m afraid he s out at the moment. Can I take a message? Peter: Yes, Could you ask him to call me at. I need to talkto him about the Nuovo line, it s urgent. Frank: Could you repeat the number please? Peter: Yes, that s, and this is Peter Jackson. Frank: Thank you Mr. Jackson. Peter: Thanks, bye. Frank: Bye. Introducing yourself This is Ken. Ken speaking Asking who is on the telephone Excuse me, who is this? Can I ask who is calling, please? Asking for Someone Can I have extension 321? (extensions are internal numbers at a company) Could I speak to ...? (Can I - more informal/May I - more formal) Is Jack in? (informal idiom meaning: Is Jack in the office? Connecting Someone I ll put you through (put through - phrasal verb meaning connect ) Can you hold the line? Can you hold on a moment? How to reply when someone is not available I m afraid ... is not available at the moment The line is busy ... (when the extension requested is being used) Mr. Jackson isn t in ... Mr. Jackson is out at the moment ... Taking a Message Could (Can, May) I take a message? Could (Can, May) I tell him who is calling? Would you like to leave a message? Етап 8. Практика усного мовлення Мета: розвиток діалогічної мови Прийоми: робота в парах T: Exercises for Practicing Speaking on the Telephone. The most important thing about practicing telephone conversations is that you shouldn t be able to see the person you are speaking to on the phone. T: Exercise 1. Put two chairs back to back, sit down and practice speaking on the phone. You ll only hear the other person s voice which will approximate a telephone situation. Real life situations - Businesses are always interested in telling you about their products. You have cards with pictures of the products you are interested in and research it over the telephone. Exercise 2. The class are divided into four groups. They should: а) call a store to find out the prices and specifications. b) ring the company representative to find out details on how the product works. c) telephone a consumer agency to find out if the product has any defects. d) call customer service to find out about replacement parts, etc. III. Заключна частьЕтап 9. Підведення підсумків уроку Мета: формувати у студентів внутрішню мотивацію до вивчення мови Прийоми: фронтальна бесіда T: Today we have been speaking about the telephone conversation and business. Will you summarize our conversation? Let's assume your caller has a complaint about a product your company has sold them. You need to: Students: ascertain the nature of the problem and verify that the product is one of yours and that warranty cover still applies T: Once you have an accurate picture of the situation , you are in a position to propose a course of action to your caller. You should: Ss: outline the proposal and check that it is acceptable to the caller and confirm that they understand what is to be done. T: So, on the phone, we follow the guideli...
