al viewpoints while discounting information that threatens our viewpoints.
Stereotyping - a generalization about a group of people.
First-impression error - the tendency to form lasting opinions about an individual based on initial perceptions.
Projection - overestimating the number of people who share our own beliefs, values ​​and behaviors.
Self-fulfilling prophecy - the situation in which our expectations about people affect our interaction with them in such a way that our expectations are fulfilled .
. Discuss Hofstede s 8 dimensions of organizational culture
1. Means oriented vs. goal oriented
* means = how matters; risk averse; low effort
* goal = results matter, risky
2. Internally driven vs. externally driven
* internally = I know best - ethics driven
* externally = customer knows best - service
3. Easy going work discipline vs. strict work discipline
* easy = lose structure, surprises
* strict = cost conscious, serious, punctual
4. Local vs. professional
* local = identify with boss or local unit
* professional = ID with profession
5. Open system vs. closed system
* open = accepts strangers easily
* closed = outsides won t fit in or understand
6. Employee oriented vs. work oriented
* employee = workers taken care of even at expense of the mission
* work = mission is accomplished even at the expense of the workers
7. Degree of acceptance of leadership style
* is the leadership style in line with worker preference
8. Degree of identification with your organization
* how much can workers identify with the organization, the boss, the customer.
. Explain the ABC model of an attitude
ComponentMeasured byExampleAffect В· Physiological indicators В· Verbal statements about feelingsI do not like my bossBehavioral intensions В·
