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В· Ferry from Smiltyn? to Klaip? da.
3.2 Fulfilment
. The delivery and service fulfilment will be provided by the employees of the travel agency. The main point is to fully meet customers 'needs and expectations. After looking at travellers 'needs, choices and what experience do they want to have, tours within the Lithuania will be arranged. Our company will take responsibility that all customers 'will be satisfied with services provided.
. In order to make sure that arranged tours will go without any troubles, we are going to cooperate with the most reliable companies in Lithuania which has a good image, high service quality and can fulfil all our customers 'needs and wants.
. In order to be even more accessible, company's webpage will have not only the information about tours and different activities but also, live personal chat where customers will be able to communicate with employees, ask them questions and order tours. Moreover, thinking about customers and how to make payment process easier for them, it will be possible to pay online, so they will not have to go anywhere and will be able to do everything without leaving home.
3.3 Technology
we are going to open our company in tourism sector, the main and the most important working tool is personal computer. Every employee will have his/her own laptop where he/she will be doing all work, researches and tasks. Also, as we are new on the market and cannot afford big expenses, main advertising source will be Internet and our own webpage. br/>
3.4 Future services
the beginning and having in mind that company is newly established, we are going to offer enough options for our customers from which they will be able to choose what they want to see, visit and experience. But also, we cannot skip our future plans and expectations. When the demand will be growing, supply will grow as well. We will do research, ask our customers what they want more and what expectations do they have, and in this way we will develop future services and expand our product. Moreover, we will try to attract more customers not only from Lithuania, but also, from other countries (depends on from which country there will be bigger number of visitors). Also, we will do more advertising on radio, television and newspapers only in the future, as for the beginning it is too expensive for a new company. However, market need is the most important factor for the future services, so as long as we will be listening to the customers, we will have a place on ...
