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Реферат Teaching business communication skills





anging information, finishing the calls.is a performance area that is not exclusive to Business English. Many Business English learners feel quite insecure about the social situations they must deal with. Socializing includes three distinct types of situation and behaviour. First one is transactional situation for example ordering a meal in restaurant. The second type of situation is where people make contact with others for business reason around the actual discussion of business - for example, greeting and saying goodbye. The third one is where speakers interact with no fixed purpose just to create more relaxed atmosphere and get to know each other better. All Business English learners should be ready to such kind of situations that is why teaching socializing skills is a necessary component of Business English programme.people in business have at some stage to be able to write, understand or process business letters. That is why Business English Training works on developing writing skills these are writing correspondences (letters, faxes and e-mails), memos, reports. The objectives of teaching writing communication is to develop writing skills and appropriate style of written documents, to extend knowledge of standard phrases and structures for correspondences and report-writing, to review parameters for effective layout of documents.is evident that teaching communication skills comprise improving learners performance skills. What is important about teaching performance skills is that they should be taught in term of accuracy, fluency and effectiveness. Thought, it is stated that teaching communication skills is based on effective transmission of a message and it is less good at developing language accuracy or communicative fluency. The communicative approach provides the learners with an opportunity to use language for communication purposes without focusing on accuracy. [Pdf] Since the main goal of communicative language teaching is communicative competence and its emphasis is on communication, theorists state that CLT does not involve teaching grammar at all. This idea has been argued by Thompson who claims that learners will learn better if they themselves are involved in what they learn and see the relevancy in their learning. The other misconception is CLT only teaches speaking skills. As CLT emphasizes communication skills, it seems that CLT ignores the other three important skills in language learning which are listening, reading, writing. Again Thompson points out that communication does not only take place through speech, but it also involves writing and reading. It is a concrete statement because when we write we are actually communicating with our reader and when we read, we are having communication with the text.

The concept of intercultural communication skills are culture-universal in most aspects but also contain cu...


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