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Реферат Іноземна мова. Сфера сервісу (англійська мова)





s), meat (boiled and chopped, then mixed with saut Г© ed onions and eggs), Potato (mashed, then mixed with eggs and sour cream), cabbage (saut Г© ed, plus egg and spices).


UNIT 9. ACCOMMODATION

is no place like home.or West, home is best.who is first come is first served.

Whether on vacation or business, people like to feel that they are in their home away from home when they stay at a hotel. Customer service is by far the most important defining factor in the hospitality industry <# "justify"> Task 2. For each of the six questions choose the correct answer. p> 1. I'm on a tight budget so I'll be staying in a _____ hotel while I'm travelling around Japan this year.) Budget-star) tight budget) five-star) budget

. I never know how much you're supposed to tip a _____. He carries your bags up to your room so it's quite a hard job. Do you think two dollars is enough?) Housekeeper) porter) receptionist) concierge

. If you want to find the best bars in the city, ask the _____. And then she'll wave down taxi for you right outside the hotel.) Concierge) receptionist) porter) chambermaid

. I told the _____ we were very cold last night and she said she'd ask the _____ for some extra blankets for us.) Porter/receptionist) chambermaid/housekeeper) porter/concierge) housekeeper/chambermaid

. My husband snores so much that when we go on holiday I always book us into two _____ rather than a _____. It's a little bit more expensive but it's the only way I ever get an undisturbed night's sleep.) Five star hotels/double room) single rooms/double room) family rooms/single room) double rooms/single room

. When I travel on my own and want to save money. I stay in a _____ in a _____ hotel.) Twin room/family) twin room/budget) family room/five-star) single room/budget

Read and translate the textin Britain (Part I) choice of accommodation available in Britain is vast. It includes hotels, inns, bed and breakfasts, farmhouses and self-catering establishments - the list goes on and on. Stay at a castle thats been converted into a hotel, or at a historic country inn, with low, wood-beamed ceilings - at some establishments you can even sleep in a four-poster bed! Wherever you stay, youll be pleased with the quality, friendly service and value-for-money.to bookcan book accommodation with your local travel agent or direct with hotels or hotel group representatives. Most Tourist Information Centres (TIC) in Britain can book accommodation for you on arrival, and there are hotel booking desks at airports and main railway termini. Also, the British Travel Centre in London offers an accommodation booking service and can provide up-to-date information on availability.travel on the cheap, there are two main options: youth hostels and bed & breakfasts (B & Bs), although over the past few years several independent backpackers hostels have opened and the number is growing, particularly in popular hiking regions.the middle range, superior B & Bs are often in beautiful old buildings and some rooms will have private bathrooms with showers or baths. Guesthouses and small hotels are more likely to have private bathrooms, but they also tend to be less personal. If moneys no object, there are also some superb hotels, the most interesting in converted castles and mansions.national tourist boards operate a classification and grading system; participating hotels, guesthouses and B & Bs have a plaque at the front door. If you want to be confident that your accommodation reaches basic standards of safety and cleanliness, the first classification is listed, which denotes clean and comfortable accommodation. One crown means each room will have a washbasin and its own key. Two crowns means washbasins, bedside lights and a TV in a lounge or in bedrooms. Three crowns means at least half the rooms have private bathrooms and that hot evening meals are available. And so on up to five crowns.addition there are also gradings (approved, commended, highly commended and deluxe) which may actually be more significant since they reflect a judgment on quality.practice theres a wide range within each classification and some of the best B & Bs dont participate at all because they have to pay to do so. A high-quality listed B & B can be 20 times nicer than a low-quality three crown hotel. In the end actually seeing the place, even from the outside, will give the best clue as to what to expect. Always ask to look at your room before deciding. As ever, single rooms are in short supply. The worst value accommodation tends to be in big towns where you often pay more for inferior quality (abrupt service, chaotic dГ©cor, ropey fittings). And expressions

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